Return Policy

The Company operates 15 days return policy. Maximum time limit for reporting defective/damaged part is 15 days. No claim whatsoever will be entertained beyond 15 days from date of invoicing. The Customer should return the Goods as directed once an RMA has been obtained, clearly quoting the return materials authorization number (RMA), and order number on the outside of the package.

Customers must contact the Company to obtain a Return Merchandise Authorization (RMA) number before returning any goods. All returns are made at the Customer’s risk and expense, and items should be undamaged and in their original packaging. The Customer is responsible for returning the goods to the Company and must provide proof of delivery for the return.

We have NO RETURNS POLICY on account of wrong part ordered.

We are not responsible for improper installation of products. Accurate polarity alignment is crucial when installing electrical components.

To be eligible for a return, part must be in the original packaging. Please submit your return & refund request with ordered part number, invoice number and detail report at sales@bigtekk.in. Our technical team will verify the submitted details and will issue RMA number to return the material. 

Refund Policy

Upon receiving the returned product, our technical team will assess the reported issue. If the product is found to be defective or not functioning as intended, we will dispatch a replacement item at no additional shipping cost to the customer.

In the event that the identical product is unavailable in our inventory, we will issue a full refund of the purchase amount.

Please note:

  1. The returned product must be in its original condition, with all accessories, manuals, and packaging intact.​
  2. The customer is responsible for ensuring the safe return of the product to our facility.​
  3. Proof of delivery for the returned item should be retained by the customer.​

Need help?

If you have any further questions or need assistance with the return & refund process, please contact us at sales@bigtekk.in.